Frequently Asked Questions
We currently accept Visa, Mastercard, Discover and American Express.
Yes! You can shop with TruXedo with confidence. We work with Stripe.com which offers safe and secure credit card transaction for our customers. Stripe is Payment Secure and PCI Compliant that follows all protocols with sensitive customer data.
Please make sure the billing address that you entered on our site matches what your financial institution should have on file. Then, make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us and we will help you as best as we can.
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
Once you have logged in to your account, you can select "Account Details". There you will have the options to alter billing information, shipping information, your username or password.
Scroll to the bottom of the homepage and in the footer section you will see " Subscribe to our Newsletter" just fill in your email address and you are all set!
Each promotional e-mail that we send from TruXedo will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call and we can take care of that for you.
You can log into your account to check the status of your order, contact customer service. Well also send you an email with your tracking information once your order has shipped.
In the case that an item you have ordered is out of stock, our customer service team will reach out via email to notify you. At that time if you wish to cancel your order, wait until it's in stock, or exchange for a different item our team can assist with that request.
Yes, you will receive an email with your tracking information once your order has shipped. Also you may check your account to get your order status and tracking number.
To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.
There a couple ways to track your order. You will receive an email with tracking information once your order has shipped. You may also check your Account area. Also you can contact our Customer Service Department and someone can help you with that information.
Please contact customer service at 1-877-878-9336.
You can contact customer service at 1-877-878-9336 Mon-Fri 8am-5pm CT, or by emailing us at sales@truxedo.com
Although it is rare, occasionally an item will show as delivered, but you did not receive it. If this happens, please call our Customer Service Department. We can investigate the issue further and may show a location (front door, garage, side door, neighbor) on the delivery receipt, as well as a signature if one was received. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days.
To find a specific part number on our website, please choose a product, then select your year, make and model of your vehicle. Once the select has been made the part number will appear underneath the product description.
We do not ship to Canada. International charges will be incurred for non-continental USA shipping.
Due to the size of our products, orders can not be shipped to PO or Military APO/FPO addresses.
Yes we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
The vinyl fabric on your tonneau cover can be cleaned with mild soap and water, and may be hand washed or safely cleaned in the car wash of your choice. Thoroughly rinse cover to remove any soap residue. Vinyl cover can be treated with any vinyl protectants made for tonneau covers. Never clean cover with petroleum or citrus-based products, and avoid silicone based protectants. We now offer Pro-Tex™ soft tonneau protectant spray to clean, preserve and protect your soft tonneau.
Set tension during warmest part of day. With cover closed, release hook and loop fasteners from both side rails near cab. Roll cover opened and rotate tension controls to adjust. Close cover and recheck. Repeat until satisfactory tension is achieved.
The Edge tonneau cover cannot be custom made to fit with an existing toolbox.
Yes! The unique inside mount design of the Edge rails enables you to accessorize with most bed rails, bed liners, and rail caps.
The Edge secures automatically when latched at the rear, and provides added security when used with a locking tailgate. It can not be opened until the tailgate is unlocked and opened. There are no additional locks or sliding mechanisms needed to lock the cover.
The Edge fabric expands slightly in cold weather, so it is very easy to operate – even at 20 degrees below zero! There are no cumbersome snaps or zip-strips to hassle with – no more tugging on the fabric to get it snapped. Just roll it back and latch into place. Then slide your hand along the sides to engage the Velcro® brand fasteners on the sides. For more detailed operation instructions, see the Operation page on the website.
Yes! Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
Yes – the Edge does not restrict the tailgate. The rear header functions independently of the tailgate so there is nothing to remove when opening the tailgate.
The Edge fabric is available in black only.
The fabric used in the Edge is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
Typically, the Edge can be installed easily in minutes! For detailed installation instructions, see the Edge owner’s manual
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
The reason the rails are all punched the same way is to keep them uniform, for manufacturing efficiency and to reduce tooling costs. By doing this, we are able to keep manufacturing time down to get you your orders faster and also to keep the price of our products lower.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum bar, on the driver side.
The woven fabric on your truck bed cover can be cleaned with mild soap, water, and soft fine bristle brush. The cover may be hand washed or safely cleaned in the carwash of your choice.
The Pro X15 truck bed cover has rear mounted automatic tension control. There are two spring loaded steel plungers at the rear of the bed that maintain constant tension, allowing the cover to stay tight in any weather. Initially, you need to set the tension. This should be done during the warmest, sunniest part of the day by closing the cover, releasing the hook and loop fasteners from both sides near the cab, and checking compression of the spring plungers against the rear header. Roll cover open to make adjustments. Repeat until satisfactory tension is achieved, refer to step 15 of the Pro X15 owner’s manual for more specific information.
Currently, the Pro X15 truck bed cover cannot be made to fit with an existing toolbox. However, the Lo Pro can be custom built to fit with your toolbox, please see Custom Covers located under the Products tab.
The TruXedo® Pro X15 secures automatically when latched at the rear, and provides added security when used with a locking tailgate. It cannot be opened until the tailgate is unlocked and opened. There are no additional locks or sliding mechanisms needed to lock the cover.
Yes! Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
The fabric used in the TruXedo® Pro X15 is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
Water pooling on a fabric cover is normal. Our cross tubes are not arched, the covers are designed to sit flat, so some water will sit on the vinyl. Once you drive your truck, the water will move off the cover and return to its original shape. Make sure to re-tighten the hook and loop fasteners along the length of the bed.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum bar, on the driver side.
Yes. Your trunk is fully functional and will open approximately 85% of the way.
The vinyl fabric on your tonneau cover can be cleaned with mild soap and water, and may be hand washed or safely cleaned in the car wash of your choice. Thoroughly rinse cover to remove any soap residue. Vinyl cover can be treated with any vinyl protectants made for tonneau covers. Never clean cover with petroleum or citrus-based products, and avoid silicone based protectants. We now offer Pro-TeX™ soft tonneau protectant spray to clean, preserve and protect your soft tonneau.
The TruXedo® Lo Pro QT tonneau cover has automatic tension control. There are two spring loaded steel plungers at the front of the bed that maintain constant tension on the front header, allowing the cover to stay tight in any weather. Initially, you need to set the tension. This should be done during the warmest part of the day by closing the cover, releasing the Velcro® brand fasteners from both sides near the cab, and checking compression of the spring plungers against the front header. Roll cover open to make adjustments. Repeat until satisfactory tension is achieved. Refer to the TruXedo® Lo Pro QT Owners Manual
for more specific information.
Yes! The unique inside mount design of the TruXedo® Lo Pro rails enables you to accessorize with most bed rails, bed liners, and rail caps.
The TruXedo® Lo Pro secures automatically when latched at the rear, and provides added security when used with a locking tailgate. It can not be opened until the tailgate is unlocked and opened. There are no additional locks or sliding mechanisms needed to lock the cover.
The tonneau cover fabric will not shrink in cold temperatures, to –40 degrees F. Patented automatic tension control system keeps the cover tight whether it is 40 degrees below or 120 degrees above. Sliding Velcro® brand hook on the side rail works with the automatic tension control plungers to keep the cover tight – even when it’s closed!
Yes! Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
Yes – the TruXedo® Lo Pro does not restrict the tailgate. The rear header functions independently of the tailgate so there is nothing to remove when opening the tailgate.
The TruXedo® Lo Pro is available in five popular colors including Black, Navy Blue, Buckskin, Charcoal Grey and Light Grey. We recommend that you call customer service at 877-878-9336 to have a color sample of the fabric sent to you before ordering. An additional charge may apply for colored covers. See dealer for details
The TruXedo® Lo Pro side rails extend 3” into the bed on each side. In order to use the bed extender, it must not come within 3” of the side of the bed when rotated, or it must be able to detach from the truck, be manually rotated and re-attached. An adaptor kit is available to be purchased separately for 05-07 Nissan Frontiers and Nissan Titans with utili-trac systems. Please contact a dealer for more information.
Many of the late-model trucks have a utility track system to make the truck bed more accessory and user-friendly. We research all of the new trucks to make sure we have the best hardware to attach the TruXedo® Lo Pro to the truck. The hardware kits for these beds include modified clamps that will work with the various utility track systems. If you have questions on specific models, please contact customer service at 1-877-878-9336.
The fabric used in the TruXedo® Lo Pro is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
The fabric used in the Truxedo Lo Pro is very high quality and has been tested in extreme conditions. It can hold up to 250 pounds evenly distributed without stretching the fabric.
Typically, the TruXedo® Lo Pro can be installed easily in minutes!
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
Yes. Your trunk is fully functional and will open approximately 85% of the way.
Yes, a Lo Pro QT will work with a drop in bed liner that goes over the bed rails. However, installation for this particular application will vary slightly from the normal installation process. Small holes (approximately 2’x4”) would need to be cut in the bed liner where the clamps will be installed. This allows access to the inner lip of the truck bed. If the liner goes over the front bulkhead and creates a radius at the front, you may need to cut slits in the bed liner at the front of the bed to allow the rails to push further forward in the bed.
The reason the rails are all punched the same way is to keep them uniform, for manufacturing efficiency and to reduce tooling costs. By doing this, we are able to keep manufacturing time down to get you your orders faster and also to keep the price of our products lower.
Water pooling on a fabric cover is normal. Our cross tubes are not arched, the covers are designed to sit flat, so some water will sit on the vinyl. Once you drive your truck, the water will move off the cover and return to its original shape. Make sure to re-tighten the hook and loop fasteners along the length of the bed.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum bar, on the driver side.
The design of the Nissan Frontier is that the cab partially sits over top of the bulkhead. This minimizes space for the front header to sit on the bulkhead. In order for this kit to function properly, a cab weather seal is applied to the back of the bulkhead creating a larger contact surface for sealing. By adding this cab seal, it shortens the length of the truck bed and Lo Pro QT side rails. Since the rails are shortened on the Frontier kit, there is a possibility that the standard header guides would slide off the front of the side rails. We chose to bolt the front header to the side rails through an oblong hole, which still allows the tension control to be functional and eliminates the possibility of the front header from sliding off of the side rails.
The vinyl fabric on your tonneau cover can be cleaned with mild soap and water, and may be hand washed or safely cleaned in the car wash of your choice. Thoroughly rinse cover to remove any soap residue. Vinyl cover can be treated with any vinyl protectants made for tonneau covers. Never clean cover with petroleum or citrus-based products, and avoid silicone based protectants. We now offer Pro-Tex™ soft tonneau protectant spray to clean, preserve and protect your soft tonneau.
The TruXedo® Deuce tonneau cover has automatic tension control. The exclusive hinge design has a built-in automatic tension control device that separates and lifts the fabric to avoid pinch and wear. Refer to the TruXedo® Deuce Owner’s Manual for more specific information.
No. However, the TruXedo® Lo Pro QT can be custom made to fit trucks with toolboxes. Please contact us for more information.
The TruXedo® Deuce will work with most truck accessories such as bed liners, rail caps and side rails. It may not work with all bed extenders. The TruXedo® Deuce side rails extend 3” into the bed on each side. In order to use the bed extender, it must not come within 3” of the side of the bed when rotated, or it must be able to detach from the truck, be manually rotated and re-attached. Please call 1-877-878-9336 or email sales@truxedo.com if you have questions about a specific application or accessory.
The TruXedo® Deuce secures automatically when latched at the rear, and provides added security when used with a locking tailgate. It can not be opened until the tailgate is unlocked and opened. The hinged portion also has a locking mechanism. When the locking mechanism is used and the latch at the front of the bed is secured, the latch can only be unlocked by rolling the cover all the way open and releasing the locking mechanism.
The tonneau cover fabric will not shrink in cold temperatures, to –40 degrees F. Patent pending automatic tension control system keeps the cover tight whether it is 40 degrees below or 120 degrees above. Sliding Velcro® brand hook on the side rail works with automatic tension control to keep the cover tight – even when it’s closed!
Yes! Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
Yes – the TruXedo® Deuce does not restrict the tailgate. The rear header functions independently of the tailgate so there is nothing to remove when opening the tailgate.
The TruXedo® The Deuce fabric is available in black only.
The TruXedo® Deuce side rails extend 3” into the bed on each side. In order to use the bed extender, it must not come within 3” of the side of the bed when rotated, or it must be able to detach from the truck, be manually rotated and re-attached.
No. The TruXedo® Deuce can not be custom made for applications that are not listed.
Yes, the Deuce is available to work with the utility track system.
The fabric used in the TruXedo® Deuce is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
The fabric used in the TruXedo® Deuce is very high quality and has been tested in extreme conditions. It can hold up to 250 pounds evenly distributed without stretching the fabric.
Typically, the TruXedo® Deuce can be installed in 40 minutes. It requires a 9/16” wrench to tighten the 6 clamps that attach the side rails to the inside of the truck bed. You will also need a 1/2” box end wrench and ½” socket. See the Installation link for more detailed installation instructions or call customer service at 1-877-878-9336 for help installing the TruXedo® Deuce.
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
With the wide variety of toolboxes and cargo management systems available, this will vary by application. Here are some guidelines to follow to help you – The top of the toolbox or cargo management system must be ½” below the top of the pickup bed. The toolbox length must also be a minimum of 7” shorter than the width of the inside front of the pickup bed. Subtracting 7” allows the toolbox to be opened when the cover is rolled completely open. When the cover is flipped open, the length of the opening from the front of the bed to the hinge is 29”. The toolbox should be spaced 3-4” away from the front of the pickup bed so it does not interfere with the latch.
The reason the rails are all punched the same way is to keep them uniform, for manufacturing efficiency and to reduce tooling costs. By doing this, we are able to keep manufacturing time down to get you your orders faster and also to keep the price of our products lower.
Water pooling on a fabric cover is normal. Our cross tubes are not arched, the covers are designed to sit flat so some water will sit on the vinyl. Once you drive your truck, the water will move off the cover and return to its original shape. Make sure to re-tighten the hook and loop fasteners along the length of the bed.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum bar, on the driver side.
The vinyl fabric on your tonneau cover can be cleaned with mild soap and water, and may be hand washed or safely cleaned in the car wash of your choice. Thoroughly rinse cover to remove any soap residue. Vinyl cover can be treated with any vinyl protectants made for tonneau covers. Never clean cover with petroleum or citrus-based products, and avoid silicone based protectants. We now offer Pro-Tex™ soft tonneau protectant spray to clean, preserve and protect your soft tonneau.
The TruXport® tonneau cover is intended to be an economic alternative to traditional snap-style covers. It has fewer features and benefits than the premium tonneau cover, TruXedo® Lo Pro.
Although no tonneau cover is completely waterproof, the TruXport® tonneau cover will help to keep rain, snow, and dust out of the bed of your truck. The TruXport® has seals on all four sides.
No, the Truxport cannot be made to fit with an existing toolbox. However, the Lo Pro can be custom built to fit with your toolbox. Please contact us for more information.
The TruXport® fabric is available in black only.
The TruXport® is a top-mount design, meaning it mounts to the top of the truck bed rails. The rails of the TruXport® are clamped onto the truck bed rails on each side using three clamps. The front and rear headers attach to the TruXport® rails. For more detailed instructions on installing the TruXport® tonneau cover, please refer to the owner’s manual
Since the TruXport® is mounted to the top of the truck bed rails, it cannot be used with bed rails. It can, however, be used with bed liners and bed caps. If you have questions on other specific accessories, please call our sales office at 1-877-878-9336.
The TruXport® tonneau cover cannot be opened without opening the tailgate. Cover can provide added security when used with a locking tailgate.
The fabric used in the TruXport® is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
On average, it takes about 20-30 minutes to install. For detailed installation instructions, see the TruXport® owner’s manual
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
TruXport® fabric expands slightly in cold weather, so it is very easy to operate – even at 20 degrees below zero! There are no cumbersome snaps or zip-strips to hassle with – no more tugging on the fabric to get it snapped. Just roll it back and latch into place. Then slide your hand along the sides to engage the Velcro® brand fasteners on the sides.
Depending on the truck model, TruXport® may or may not cover all stake hole pockets.
Water pooling on a fabric cover is normal. Our cross tubes are not arched, the covers are designed to sit flat so some water will sit on the vinyl. Once you drive your truck, the water will move off the cover and return to its original shape. Make sure to re-tighten the hook and loop fasteners along the length of the bed.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum bar, on the driver side.
Some wrinkling can happen on the TruXport. It may be more noticeable in the morning since the cover material relaxes in the cool temperatures and tightens when it gets warm. It may also be caused if the cover is not square on the box or the rails are not parallel to one another. To reduce wrinkling, pull the vinyl fabric taut from each side, ensuring the hook and loop is properly engaged. For best results, the help of a second person pulling on the opposite side is preferable.
Yes! The unique inside mount design of the TonneauMate rails enables you to accessorize with most bed rails, bed liners, and rail caps
Yes, your TonneauMate can be located in various positions along the tonneau rail system. Specific bed characteristics such as stake pockets may hinder optimum positioning to a specific location.
Yes. There is a keyed lock with a weather cap located on the driver’s side/end of the toolbox. Each kit comes with two keys
Your TonneauMate is rated for 200 Lbs. This rating is also specified in your product literature for quick reference
Yes, the slide arm adjustment allows for approximately. 2” of side to side movement. Caution: If your TonneauMate system is used in combination with a tonneau cover system, all clearances need to be verified and the TonneauMate positioned to allow for proper use and deployment of both systems.
No, the poly lid and pan of your TonneauMate system can be cleaned with most mild detergents or automotive wash products.
TonneauMate is adaptable to many 5th wheel applications; depending upon the type of 5th wheel (pin vs. plate), and the length of the bed. Due to the diversification and number of varied trailer designs, customers need to verify clearance requirements prior to purchasing and installation.
No, the TonneauMate is only available in black.
TonneauMate is adaptable to these track systems and require the respective installation kits: 1117505 Ford Track, 1117506 GM Track, 1117507 Toyota Track, and 1117508 Nissan Track.
Depending upon the application, if a tonneau cover is being used, and the type of cover system; installation time is typically within 30 minutes to 1 hour.
The vinyl fabric on your tonneau cover can be cleaned with mild soap and water, and may be hand washed or safely cleaned in the car wash of your choice. Thoroughly rinse cover to remove any soap residue. The vinyl cover can be treated with any vinyl protectants made for tonneau covers. Never clean cover with petroleum or citrus-based products, and avoid silicone-based protectants. We offer Pro-Tex™ soft tonneau protectant spray to clean, preserve, and protect your soft tonneau.
No. The Sentry tonneau cover cannot be custom made to fit with an existing toolbox.
Yes. Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
The Sentry secures automatically when latched at the rear, with an additional security latch in the middle to provide added security. When used with a locking tailgate it cannot be opened until the tailgate is unlocked and opened. There are no additional locks or sliding mechanisms needed to lock the cover.
No. The fabric used in the Sentry is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
Yes. The Sentry does not restrict the tailgate. The rear header functions independently of the tailgate so there is nothing to remove when opening the tailgate.
No. The Sentry fabric is available in black only.
Yes. The Sentry fabric is designed to work in temperatures ranging from –40 degrees to 120 degrees Fahrenheit. There are no cumbersome snaps or zip-strips to hassle with – no more tugging on the fabric to get it snapped. Just roll it back and latch into place. Then slide your hand along the sides to engage the Velcro® brand fasteners on the sides.
The Sentry will work with most truck accessories such as bed liners, rail caps and side rails. It may not work with all bed extenders but there is an adapter kit available for purchase. The Sentry side rails extend 3” into the bed on each side. In order to use the bed extender, it must not come within 3” of the side of the bed when rotated, or it must be able to detach from the truck, be manually rotated and re-attached. Please call 1-877-878-9336 or email sales@truxedo.com if you have questions about a specific application or accessory.
No. The Sentry can not be custom made for applications that are not listed.
Yes, the Sentry will work with your utility track system.
The Sentry uses light but strong aluminum slats under the vinyl exterior. It is very high quality and has been tested in extreme conditions. It can hold up to 400 pounds without bending the cover.
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum slat, on the driver side.
The woven fabric on your truck bed cover can be cleaned with mild soap, water, and soft fine bristle brush. The cover may be hand washed or safely cleaned in the carwash of your choice.
No. The Sentry CT tonneau cover cannot be custom made to fit with an existing toolbox.
Yes. Simply roll the cover all the way open and secure with security straps at the front of the bed. This allows you full access to your 5th wheel.
The Sentry CT secures automatically when latched at the rear, with an additional security latch in the middle to provide added security. When used with a locking tailgate it cannot be opened until the tailgate is unlocked and opened. There are no additional locks or sliding mechanisms needed to lock the cover.
No. The fabric used in the Sentry CT is very high quality and has been tested in extreme conditions. It is UV-protected and will not fade in the sun.
Yes. The Sentry CT does not restrict the tailgate. The rear header functions independently of the tailgate so there is nothing to remove when opening the tailgate.
No. The Sentry CT fabric is available in black only.
Yes. The Sentry CT fabric is designed to work in temperatures ranging from –40 degrees to 120 degrees Fahrenheit. There are no cumbersome snaps or zip-strips to hassle with – no more tugging on the fabric to get it snapped. Just roll it back and latch into place. Then slide your hand along the sides to engage the Velcro® brand fasteners on the sides.
The Sentry CT will work with most truck accessories such as bed liners, rail caps and side rails. It may not work with all bed extenders but there is an adapter kit available for purchase. The Sentry CT side rails extend 3” into the bed on each side. In order to use the bed extender, it must not come within 3” of the side of the bed when rotated, or it must be able to detach from the truck, be manually rotated and re-attached. Please call 1-877-878-9336 or email sales@truxedo.com if you have questions about a specific application or accessory.
No. The Sentry CT can not be custom made for applications that are not listed.
Yes, the Sentry CT will work with your utility track system.
The Sentry CT uses light but strong aluminum slats under the vinyl exterior. It is very high quality and has been tested in extreme conditions. It can hold up to 400 pounds without bending the cover.
Only replacement part orders can go directly through TruXedo by calling 1-877-878-9336 or filling out the Contact Us form.
Roll the cover to the cab of the truck, the serial number can be found on a silver sticker attached to the front aluminum slat, on the driver side.