We currently accept Visa, Mastercard, Discover and American Express.
Yes! You can shop with TruXedo with confidence. We work with Stripe.com which offers safe and secure credit card transaction for our customers. Stripe is Payment Secure and PCI Compliant that follows all protocols with sensitive customer data.
Please make sure the billing address that you entered on our site matches what your financial institution should have on file. Then, make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us and we will help you as best as we can.
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
Once you have logged in to your account, you can select "Account Details". There you will have the options to alter billing information, shipping information, your username or password.
Scroll to the bottom of the homepage and in the footer section you will see " Subscribe to our Newsletter" just fill in your email address and you are all set!
Each promotional e-mail that we send from TruXedo will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call and we can take care of that for you.
You can log into your account to check the status of your order, contact customer service. Well also send you an email with your tracking information once your order has shipped.
In the case that an item you have ordered is out of stock, our customer service team will reach out via email to notify you. At that time if you wish to cancel your order, wait until it's in stock, or exchange for a different item our team can assist with that request.
Yes, you will receive an email with your tracking information once your order has shipped. Also you may check your account to get your order status and tracking number.
To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.
There a couple ways to track your order. You will receive an email with tracking information once your order has shipped. You may also check your Account area. Also you can contact our Customer Service Department and someone can help you with that information.
Please check that your TruXedo product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, TruXedo cannot settle any shipping damage dispute.
Please retain all packaging material your TruXedo product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by TruXedo for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 1-877-878-9336 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may also email firstname.lastname@example.org
If you have attempted to install your TruXedo product, or any TruXedo product has already been installed on your vehicle, TruXedo will not accept any return. All TruXedo items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
TruXedo has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the TruXedo limited warranty period.
In the event you decide you do not want the TruXedo product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. TruXedo will charge a 20% restocking fee for all such items being returned to stock.
TruXedo will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
In the situation that you are dissatisfied with your purchase. The customer is responsible for returning the merchandise back to our facility.
Please allow 10-14 business days to either receive a replacement item and or a refund.
All orders placed online at truxed.com can be returned to: 2209 Kellen Gross Dr. Yankton, SD 57078. To return the merchandise you will need to contact TruXedo customer service to receive a RMA number.
If you have received an incorrect item, please contact our customer service department at 877-878-9336 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
Please contact customer service at email@example.com or call us at 1-877-878-9336 Mon-Fri 8am-5pm CT. Please note if your order was delivered by freight carrier, you will need to inform the driver or note the invoice of any visible damage.
Please contact customer service at 1-877-878-9336.
You can contact customer service at 1-877-878-9336 Mon-Fri 8am-5pm CT, or by emailing us at firstname.lastname@example.org
Although it is rare, occasionally an item will show as delivered, but you did not receive it. If this happens, please call our Customer Service Department. We can investigate the issue further and may show a location (front door, garage, side door, neighbor) on the delivery receipt, as well as a signature if one was received. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days.
To find a specific part number on our website, please choose a product, then select your year, make and model of your vehicle. Once the select has been made the part number will appear underneath the product description.
Yes we ship to Canada. International charges will be incurred for non-continental USA shipping.
Due to the size of our products, orders can not be shipped to PO or Military APO/FPO addresses.
Yes we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.